Deleting your account
You can ask for your Zellany account, and the business in it, to be deleted at any time. Here is how, and what happens next.
In the app or on the web
- Sign in to Zellany (the phone app, or zellany.com) as the owner of the business.
- Open Me, then Your data.
- Tap Export my data first if you want a copy of your records.
- Tap Delete my account, read what happens, and type your business name to confirm.
Can't sign in? Write to us
- Email help@zellany.com from the email address on your account, with the subject "Please delete my account".
- Tell us the name of your business.
- We check that it's really you, then follow the same steps and reply to tell you the date.
What happens next
- We wait 30 days, so you can change your mind. Everything keeps working, and you can cancel any time in Me → Your data.
- After that, Zellany deletes the business and everything in it: your profile and link page, chats, QR codes, payments, bills, messages and files.
- Your login is deleted too, unless you also belong to another business.
- Paid tools stop on that day.
- We keep only what the law asks us to keep, like Zellany's bills to you. Backups are deleted within 14 days.
If you are a customer of a business
Your details belong to the business you bought from, booked with or messaged. Ask that business to remove them. If they can't help, write to help@zellany.com with the name of the business, and we will help.