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Draft: to be checked by a Philippine lawyer before launch.

Community rules

Last updated: [date of approval]

Zellany is a place where real businesses and real people meet. These rules keep it that way. They are short on purpose. If something is not clear, ask us at help@zellany.com.

1. Be real

  • Say what you really sell, what it costs and where you are.
  • Do not pretend to be another business, a bank, a brand or another person. Fake pages are removed.
  • Use your own name or your own business name.

2. No scams and no easy-money promises

  • Do not promise income, “guaranteed returns”, or “double your money”. Do not say anyone will surely earn.
  • Investment offers, pyramid schemes, and paluwagan-type schemes that ask people to put in money first are not allowed.
  • Do not ask people for passwords, one-time codes, or card numbers. Do not ask people to pay first to win a prize.
  • If a post sounds like an easy-money promise, the app will not let you post it. Say what you really sell instead.

3. Nothing illegal, and nothing that needs a permit you do not have

  • No illegal drugs, weapons, stolen goods, fake IDs, or wildlife that is protected by law.
  • Things that need a licence or permit (for example some medicines, alcohol and tobacco) may be sold only if you have it. We may ask to see it. [to confirm: the exact list]
  • Do not offer services that break the law.

4. No fake goods

  • Do not sell copies of a brand's product as if they were the real thing.
  • If you sell used or second-hand items, say so.

5. Be kind

  • No harassment, threats, bullying or hate toward a person or a group.
  • Disagree politely. A business may reply to its reviews and comments. Do not attack the customer.

6. No spam

  • Do not post the same thing again and again, or paste the same comment on many posts.
  • Do not fill posts with links or phone numbers. Shortened links may be checked by our team.
  • Do not buy followers, likes or comments.

7. Honest reviews

  • Reviews come from people who really bought or used something.
  • Do not write reviews for your own business, or pay for them. Do not trade reviews.
  • Nobody can delete a review. If one breaks these rules, report it and we will look.

8. No adult content

  • No nudity, sexual content, or graphic violence.

9. Keep personal details private

  • Do not post another person's phone number, address, ID, or private photos without their say-so.
  • Take extra care with pictures of children. Do not post a child's full name, school or address.

How reports work: hide first, review fast

  • You will find Report on every post, comment, page and person. Pick why, and add a short note if you want.
  • The person you report is never told who reported them.
  • If 3 different people report a post or a comment as a scam or as illegal, we hide it right away. It stays hidden until a person on our team looks.
  • A person on our team looks at every report. We aim to look within 24 hours. [to confirm]
  • Reporting only to bother someone is against these rules too.

What can happen

  • A hidden post or comment. Only our team can see it. The page owner is told in their bell. We can put it back.
  • A removed post or comment. It is taken down, and the owner is told why.
  • A page put on hold. The page leaves the feeds, search and public lists, and cannot post until we take the hold off. The owner is told why.
  • A person on hold. They can still look around Zellany, but they cannot post, comment, follow, like or message.
  • We never sell a badge. Paying for a Boost or a Shop plan does not change what is allowed.

Tell us we got it wrong

We are people, and we make mistakes. If we hid or removed something by mistake, or put your page on hold, write to help@zellany.com. Tell us the name of your page and what happened. We will look again and write back. [to confirm: who reviews appeals, and how fast]

These rules may change. When they do, we will say so in the app.

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