Email: help@zellany.com The Contact page: zellany.com/contact. It has the same address, a way to report something, and answers in Help. In the app: open Me, then Help. This is a chat with the Zellany team. Add a screenshot if it helps. You get an alert when we reply. On the website: open Settings, then Help and contact. We do not have a phone number or a street address to share.

What happened, in your own words. The link to the item, profile or page, if there is one. The email on your account, so we can find it. A screenshot, if you can.

Something wrong with an item, a person or a chat: use Report. See Report something. A bug: see Report a bug. A question about how it works: search this Help Center first. Press or business: see Media and business enquiries.

Contact Zellany

Write to help@zellany.com, use the Contact page, or use Help in the app. Tell us what happened and, for an item, its link.

Updated Wed, Oct 21 2 min read

Write to help@zellany.com. You can also use the Contact page, or Help in the app. Tell us what happened and, if it is about an item, send its link.

Ways to reach us

Email: help@zellany.com
The Contact page: zellany.com/contact. It has the same address, a way to report something, and answers in Help.
In the app: open Me, then Help. This is a chat with the Zellany team. Add a screenshot if it helps. You get an alert when we reply.
On the website: open Settings, then Help and contact.

We do not have a phone number or a street address to share.

What to tell us

What happened, in your own words.
The link to the item, profile or page, if there is one.
The email on your account, so we can find it.
A screenshot, if you can.

What not to send

Never send your password, a card number or a code. We never ask for them. See Protect your account.

Pick the right door

Something wrong with an item, a person or a chat: use Report. See Report something.
A bug: see Report a bug.
A question about how it works: search this Help Center first.
Press or business: see Media and business enquiries.

When we reply

We answer as soon as we can. We cannot promise a time. See Response times.

Heads up

Zellany is not an emergency service. In danger? Contact local emergency services first.

Was this helpful?

Report something: how it works Tap Report on an item, video, chat or profile, pick a reason, and send. A person looks at it. The other person is not told it was you. How fast will you answer? We answer as soon as we can. We cannot promise a time. A clear message with the details helps us help you sooner. Report a bug Tell us what you did, what you expected and what happened. Add a screenshot and your device. Use Help in the app or write to us. Media and business enquiries For press, partnerships or other business questions, write to help@zellany.com and say what it is about.

Still need help?

Write to the Zellany team. We answer by email.