Report something: how it works

Tap Report on the item, video, chat or profile, pick a reason and send it. A person on our team looks at it. The person you report is never told that it was you.

How to report

• An item: open it and tap Report. On the app it is Report this item.
• A video: open the menu and tap Report this video.
• A chat or message: open the chat menu and tap Report this chat.
• A person or a Shop: open their profile menu and tap Report.

Then:

1. Pick the reason that fits best. For an item, the reasons include Scam, Fake or misleading, Not allowed on Zellany, Stolen, Counterfeit, Wrong category, Sexual content, Violence or threats, Child safety, Spam and Something else.
2. Add a short note. It helps.
3. Tap Send report.

You need to be signed in. A guest is asked to sign in and then comes back.

What you get

A thank-you and a ticket number. Keep it. Reporting the same thing again gives you the same ticket.

What happens next

1. A person on our team looks at it.
2. If it breaks the rules, we hide or remove it. We may act on the account too.
3. If it does not, we leave it up.
4. If 3 different people report an item as a scam or as illegal, it is hidden until a person looks.
5. A report about a child's safety is handled first.

We do not share what we decide about someone else's account with you. We cannot promise a time.

Limits

You can send up to 20 reports a day, and at most 5 about people and Shops in an hour. This stops people from misusing the Report button.

If it was about you

If an item of yours was removed, open My items for the reason. You can appeal.

Danger

If someone took your money or you are in danger, also go to the nearest police station. Zellany is not an emergency service.