Stop. Do not send more money or codes. Keep everything. Do not delete the chat, the photos or any receipts. Take screenshots too. Report it. Tap Report on the item, Report this chat in the chat menu, or Report on their profile. Pick the reason and add a short note. Block the person if you want them to stop writing to you. Tell your bank or e-wallet provider right away if you paid. Ask what they can do. Go to the police. Take your screenshots and the item link.

We look at reports and remove items and accounts that break the rules. A report gives you a ticket number. The person you report is never told that it was you. A report about a child's safety is handled first.

We cannot get your money back. Zellany does not hold money. We cannot arrest anyone or order a payment. We cannot promise a result or a time.

Safety and trust

Something went wrong with a buyer or a seller

Stop paying, keep the chat, tap Report, block the person and go to the police if money was taken. We look at reports.

Updated Wed, Oct 21 2 min read

Stop sending money, keep the chat, and tap Report on the item, the chat or the person. Our team looks at reports and removes what breaks the community rules. If you think someone took your money, also go to the nearest police station.

Do these first

Stop. Do not send more money or codes.
Keep everything. Do not delete the chat, the photos or any receipts. Take screenshots too.
Report it. Tap Report on the item, Report this chat in the chat menu, or Report on their profile. Pick the reason and add a short note.
Block the person if you want them to stop writing to you.
Tell your bank or e-wallet provider right away if you paid. Ask what they can do.
Go to the police. Take your screenshots and the item link.

What we do

We look at reports and remove items and accounts that break the rules.
A report gives you a ticket number. The person you report is never told that it was you.
A report about a child's safety is handled first.

What we cannot do

We cannot get your money back. Zellany does not hold money.
We cannot arrest anyone or order a payment.
We cannot promise a result or a time.

If you were the seller

If a buyer did not pay or sent a fake payment screenshot, report the chat. Do not hand over the item. If you already did, tell the police.

If you sent a code or a password

Change your password right away. See Protect your account.

Write to us

Write to help@zellany.com with the item link and what happened. See Contact Zellany.

Heads up

In danger right now? Contact your local emergency services first. Zellany is not an emergency service.

Was this helpful?

How to spot a scam Scams share warning signs: paying first, rushing you, odd links and prices that are too good. Warnings help, but they prove nothing. Block or report someone Block someone so you stop getting messages from them. Report a chat, item or person so our team can look. Report something: how it works Tap Report on an item, video, chat or profile, pick a reason, and send. A person looks at it. The other person is not told it was you. What Zellany does and does not do We look at reports, remove what breaks the rules and keep your details private. We do not hold money or inspect items.

Still need help?

Write to the Zellany team. We answer by email.