Safety and trust

Trust steps: email, phone, ID and live photo

Checks show which steps a person has done, like their email. They are free, never for sale, and do not prove that someone is honest.

Updated Wed, Oct 21 2 min read

Checks are steps a person did to show who they are, like checking their email. They are free and never for sale. A check does not prove that a person or an item is honest.

The steps

Step	What it means	Status today
Email	The person typed a code sent to their email.	Works while email is switched on.
Phone	The person typed a code sent by text message.	Not live yet.
ID and selfie	An ID-check company looked at an ID and a selfie. We keep the result, not the pictures.	Not live yet.
Live photo	The seller took a photo in the app.	Not live yet.
Trusted	A later step, not defined yet.	Not live yet.

Business sellers can also show a Business label. It is automatic. Staff can check a Shop's papers later. The papers stay private.

Where to see them

Yours: open Me and look at Your checks. Each line says Checked or Not checked yet, with a plain note.
Someone else's: on their profile and on their items. Buyers see which checks the seller has done.

What a check means

It means the person did that step.
It does not mean the person is good, that the item is real, or that nothing can go wrong.
A text message code shows a registered SIM. It does not show who the person is.

What a check is not

It is not sold. No Boost, Shop plan or payment buys a check or a badge.
It is not a guarantee.

Some posts ask for a step

Some departments ask for a step before you can post. We only ask for a step when something in Zellany can really do it. No one is blocked by a step that does not exist yet.

Tip

Do the email check. It is free, and it is how we send you important notes about your account.

Was this helpful?

Check your email with a 6-digit code Zellany emails you a 6-digit code. Type it in to check your email. The code works for 30 minutes. Phone number and text message codes Phone checks and text message sign-in are not switched on yet. Your phone number is never shown to other people. Set up your profile Add a photo, a short bio and your city so people know who they are chatting with. Your email and phone stay private. What Zellany does and does not do We look at reports, remove what breaks the rules and keep your details private. We do not hold money or inspect items.

Still need help?

Write to the Zellany team. We answer by email.