Report a bug

Tell us what you did, what you expected and what happened. Add a screenshot and the name of your phone or browser. You can use Help in the app or write to help@zellany.com.

Where to tell us

• App: open Me, then Help. This is a chat with the Zellany team. Add a screenshot if it helps. You get an alert when we reply.
• Website: open Settings, then Help and contact, and tap Write to us.
• Email: write to help@zellany.com.

What to include

1. What you were doing. For example, "I tapped Post item".
2. What you expected.
3. What happened. The words on the screen help a lot.
4. A screenshot.
5. Your device. Your phone model and system version, or your browser.
6. The app version. See Update the app.
7. When it happened.
8. A link to the item or page, if it is about one.

What not to send

• Your password.
• A card number.
• A code from your email.

We never ask for them. The Help chat says so too.

What happens next

A person reads it. We answer as soon as we can, and we cannot promise a time. See Response times.

Not a bug?

• A problem with another person or an item: use Report. See Report something.
• A question about how something works: search this Help Center.