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Troubleshooting

I cannot sign in

Check your email and password, use Forgot password?, and look at the message on screen. It tells you what to do next.

Updated 2 min read

Check your email and password first, then tap Forgot password? if you are not sure. The message on the screen says what is wrong and what to do.

Try these in order

  1. Check your email. Is it the one you joined with? Look for typos.
  2. Check your password. Tap Show password to see what you typed. Passwords have at least 8 characters. Check Caps Lock.
  3. Reset it. Tap Forgot password? on the sign-in page. See I forgot my password.
  4. Joined with Google? Use Continue with Google. You have no Zellany password.
  5. Wait a minute. Too many tries in a row pauses sign-in for a short time.
  6. Update the app. An old version may not work. See Update the app.
  7. Try the website. If the app fails, try zellany.com.

Messages you may see

  • "Your account is paused while our team looks at it. See Me for the reason." Our team is looking at your account. You can still read help and write to us.
  • "Your account is closed. See Me for the reason and how to appeal." Follow the steps to appeal.
  • "Your account is being deleted. Tap Keep my account to use it again." You asked to delete it. Sign in and tap Keep my account within 30 days to cancel. See How do I delete my account?.

Not live yet

Signing in with a phone number is not on yet. The button "Use my phone number" tells you so.

Still stuck

Write to help@zellany.com from the email on your account. Tell us what you see on the screen. Never send your password.

Heads up

If you get a "New sign-in" email and it was not you, change your password right away.

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Related articles

I forgot my password On the sign-in page, tap Forgot password? and follow the steps. We email you a link that works for 60 minutes. Sign in and sign out Sign in with your email and password. Sign out from the menu under your picture, or from Me on the app. Protect your account: never share your code Never share your code, password or card number with anyone. Zellany never asks for them. Update the app The Zellany app is in testing. On iPhone it comes through TestFlight, and you update it there. An Android app is not out yet.

Still need help?

Write to the Zellany team. We answer by email.

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