Troubleshooting
The app is slow or crashes
Update the app, restart it, free some space and try Reduce motion and Save data. Clear the cache and sign in again if it persists.
Update the app, close it and open it again, free some space and try Reduce motion and Save data. If it still crashes, clear the cache and sign in again.
Quick fixes
- Close and reopen the app.
- Restart your phone.
- Update the app. See Update the app.
- Check your signal. A weak connection makes screens slow.
- Free some space. Phones need free room to work well.
- Turn on Reduce motion and Save data. See Reduce motion, Save data and text size.
Clear the cache
This removes stored copies. It does not delete your items. You will sign in again.
- Android: Settings, Apps, Zellany, Storage, Clear cache.
- iPhone: there is no cache button. Delete the app and install it again.
- Website: clear the site data for zellany.com in your browser settings, or open a private window.
Sign in again
- Open Me and tap Log out.
- Sign in with your email and password.
Your items, chats and drafts are on your account, so they come back. If you have a draft that was never saved, it may stay on that device only.
On the website
- Refresh the page.
- Try another browser.
- Turn off extensions that block scripts.
Still slow or crashing?
Write to help@zellany.com. See Report a bug for what to tell us.
Tip
The app is still in testing. Bugs happen. Telling us helps us fix them.
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Related articles
Update the app
The Zellany app is in testing. On iPhone it comes through TestFlight, and you update it there. An Android app is not out yet.
Reduce motion, Save data and text size
Switch on Reduce motion for calmer screens and Save data for less internet use. Text follows your device size.
Videos and data: Save data
Turn on Save data to see a picture and a play button instead of videos that play by themselves. It uses less data.
Report a bug
Tell us what you did, what you expected and what happened. Add a screenshot and your device. Use Help in the app or write to us.
Still need help?
Write to the Zellany team. We answer by email.