Look in spam or promotions. Search your inbox for "Zellany". Check the address. A small typo means the code goes to someone else. Open Settings, then Email, and look at it. If it is wrong, tap Use a different email (on the app: Change email). Wait. Emails can take a few minutes. Ask for a new code. Tap Send a new code. On the app it counts down, for example "Send a new code in 40s". There is a short wait of about a minute between codes. Use the newest code. A new code makes the old one stop working. Type it in time. Each code works for 30 minutes. After 5 wrong tries, that code stops working. Ask for a new one.

Troubleshooting

I did not get my code

Q: Other emails

Password reset link. It works for 60 minutes. See I forgot my password. Sign-in code for staff and Shop owners. It works for 10 minutes. Not live yet: If you see "Email isn't set up on Zellany yet", Zellany cannot send emails at the moment. Nothing is asked of you until it can. Write to help@zellany.com if you need help with your account.

Check spam and the address, wait a minute, then ask for a new code. Email codes work for 30 minutes. Text codes are not live.

Updated Wed, Oct 21 2 min read

Check your spam folder and the address you typed, wait a minute, then tap Send a new code. Email codes work for 30 minutes. Text message codes are not switched on yet.

Try these in order

Look in spam or promotions. Search your inbox for "Zellany".
Check the address. A small typo means the code goes to someone else. Open Settings, then Email, and look at it. If it is wrong, tap Use a different email (on the app: Change email).
Wait. Emails can take a few minutes.
Ask for a new code. Tap Send a new code. On the app it counts down, for example "Send a new code in 40s". There is a short wait of about a minute between codes.
Use the newest code. A new code makes the old one stop working.
Type it in time. Each code works for 30 minutes. After 5 wrong tries, that code stops working. Ask for a new one.

Limits that protect you

Up to 10 codes a day for your account.
A limit on how many codes can go to one address in an hour. This stops anyone using Zellany to flood someone's inbox.

If you hit a limit, wait and try again later. We tell you how long.

Other emails

Password reset link. It works for 60 minutes. See I forgot my password.
Sign-in code for staff and Shop owners. It works for 10 minutes.

Not live yet

If you see "Email isn't set up on Zellany yet", Zellany cannot send emails at the moment. Nothing is asked of you until it can. Write to help@zellany.com if you need help with your account.

Still nothing?

Write to help@zellany.com from another email. Tell us the address you used and when you asked for the code. Never send us the code itself.

Heads up

If a code arrives that you did not ask for, ignore it. Do not share it.

Was this helpful?

Check your email with a 6-digit code Zellany emails you a 6-digit code. Type it in to check your email. The code works for 30 minutes. Check or change your email Open Settings, then Email, to check your address or use a different one. We only email an address you have checked. I forgot my password On the sign-in page, tap Forgot password? and follow the steps. We email you a link that works for 60 minutes. Phone number and text message codes Phone checks and text message sign-in are not switched on yet. Your phone number is never shown to other people.

Still need help?

Write to the Zellany team. We answer by email.