Notifications are not coming

Allow notifications for Zellany in your phone's settings, then check Settings in Zellany. The bell inside Zellany always shows everything, even when a phone alert does not arrive.

On your phone

1. Open your phone's settings, find Zellany, and allow Notifications.
2. Open the app, then Me, then Settings. If you see Turn on notifications, tap it.
3. Under Alerts on this phone, make sure the alert you want is on.
4. Check your phone is not in Do Not Disturb or battery saver mode.
5. Check the sound. In Settings, Notification sound lets you hear the Zellany sound.
6. Update the app. See Update the app.

If you see "Notifications are blocked for Zellany", allow them in your phone's settings, then come back.

Emails

1. Check your spam folder.
2. Open Settings, then Email. Your email must be checked. We only email a checked address.
3. Open Which emails you get and check the one you want is on.

Good to know

• Notes about your account and safety always come through.
• A lock screen note never shows the item name, the chat or an amount.
• Chat emails go out at most once an hour for each chat.

See Notification settings.