On Your data, tap See what happens. On the app, tap Delete my account in Me. Read what goes and what stays. Confirm it is you: type your password, or type DELETE if you have no password. Tell us why, if you like. It is optional. Tap Delete my account.

Today: you are signed out. Your items and profile are hidden. For 30 days: sign in and tap Keep my account. Everything comes back as it was. After that: our team deletes the account. This cannot be undone.

Your messages in other people's chats, so their chats still make sense. Your name there becomes "Deleted user". Ratings you gave and got, also under "Deleted user". Reports and safety records, only as long as our rules for keeping records say.

Account and settings

How do I delete my account?

Q: Download your data first

Open Your data. Tap Download my data. You get one ZIP file of spreadsheets, made straight away. It holds your profile, your items, what you saved and followed, the messages you sent and offers you made, your ratings, your notifications, what you agreed to, your reports and blocks, and your chats with Zellany support. Other people appear only by their first name and initial. You can download it up to 5 times an hour. On the app, tap Export my data in Me.

On the website, open Settings, then Your data. On the app, open Me. Tap Delete my account. We wait 30 days first.

Updated Mon, Oct 26 2 min read

On the website, open Settings, then Your data, and tap Delete my account. On the app, open Me and tap Delete my account. We wait 30 days before we delete, so you can change your mind. You can also download a copy of your data first.

Download your data first

Open Your data.
Tap Download my data.

You get one ZIP file of spreadsheets, made straight away. It holds your profile, your items, what you saved and followed, the messages you sent and offers you made, your ratings, your notifications, what you agreed to, your reports and blocks, and your chats with Zellany support. Other people appear only by their first name and initial. You can download it up to 5 times an hour.

On the app, tap Export my data in Me.

Delete your account

On Your data, tap See what happens. On the app, tap Delete my account in Me.
Read what goes and what stays.
Confirm it is you: type your password, or type DELETE if you have no password.
Tell us why, if you like. It is optional.
Tap Delete my account.

What happens

Today: you are signed out. Your items and profile are hidden.
For 30 days: sign in and tap Keep my account. Everything comes back as it was.
After that: our team deletes the account. This cannot be undone.

What goes

Your profile, photo and place. Your items and their photos. What you saved, your saved searches and who you follow. Your settings and notifications.

What stays

Your messages in other people's chats, so their chats still make sense. Your name there becomes "Deleted user".
Ratings you gave and got, also under "Deleted user".
Reports and safety records, only as long as our rules for keeping records say.

If you run a Shop

Deleting your account does not close the Shop. Close the Shop from its own data screen first if you want to.

See the Privacy notice and the Data retention schedule for the full details.

Write to help@zellany.com from the email on your account, with the subject "Please delete my account". See also Deleting your account.

Was this helpful?

Privacy notice, terms and how we use your data The privacy notice and the terms of use are published. Here is what Zellany does with your data, in short, with links to the full pages. Privacy: what others can see about you Others see your first name, photo, area, items and ratings. They never see your email, phone number, street or ID. Protect your account: never share your code Never share your code, password or card number with anyone. Zellany never asks for them. Contact Zellany Write to help@zellany.com, use the Contact page, or use Help in the app. Tell us what happened and, for an item, its link.

Still need help?

Write to the Zellany team. We answer by email.