Receipts and refunds

Nothing is paid to Zellany today, so there are no Zellany receipts and no refunds from us. A deal is cash between you and the seller.

Why there are no receipts now

Zellany does not charge for posting or chatting, and it takes no fee on a cash meet-up. The notification setting called Receipts is there for when paid extras exist.

If you paid a seller

• Ask the seller for a written note of what you bought, in the chat.
• Keep the chat. Do not delete it.
• If the item is not as described, talk to the seller first.
• If that does not work, tap Report. See What to do if something went wrong.

Refunds

Zellany cannot refund money you paid to a seller, because Zellany does not hold it. If you paid by bank transfer or an e-wallet, ask your bank or provider what they can do, and go to the police if money was taken.

When paid extras go live

We will show the price, what you get and what happens if you change your mind, before you pay. You will get a receipt by email if you leave Receipts on.

Tax and business records

Zellany cannot give tax advice. If you sell as a business, ask a tax adviser what to keep.