How do I contact a seller?

Open the item and tap Chat. Write your question and tap Send message. Your phone number and email stay hidden unless you choose to share them.

Steps

1. Open the item you like.
2. Tap Chat. On the app it says Chat with and the seller's name. On a free item the website button says Ask. If you already chatted, it says Open your chat.
3. Write a message, or tap a quick one, like "Is this still available?".
4. Tap Send message. On the app the button is called Send.

The seller answers in Chats. You get a notification if you allow them.

You need an account

You can look at items without one. To chat, you must sign in and, when email is switched on, check your email. See Check your email with a 6-digit code.

What you can and cannot send

• You can send text and photos.
• Links and email addresses are not allowed in chat.
• A phone number you type is hidden from the other person until you both agree to share. See How chat works.

Good questions to ask

• Is it still available?
• Can you send more photos?
• Where can we meet?
• Is the price open to offers?