Buying
Watch videos of items
Open Videos to swipe through short videos of items for sale. Tap to hear sound, and tap Chat to message the seller.
You watch videos on Videos. It shows short videos that sellers made of their items. Swipe up for the next one.
Not live yet
Videos are switched on step by step. If you do not see Videos, they are not on for everyone yet.
Where to find Videos
- On the website, tap Videos in the top bar.
- On the app, open Home and switch from Items to Videos.
What you can do
- Swipe to the next video. Videos start without sound. Tap to hear it.
- Pick a tab: For you, Near me or Following.
- Tap the heart to save the item. Double tap also saves.
- Tap the round Message button (a chat icon) to write to the seller.
- Tap the bottom strip to see the caption and open the listing.
- Open the More menu for Report this video, Not interested, Mute seller and sound options.
The strip at the bottom shows the price, the title and the rough place.
Good to know
- Every video belongs to a real listing. There is no buy button. You chat, then meet.
- A paid video is always labelled.
- With Save data on, videos show a picture and a play button, and nothing plays by itself. See Videos and data: Save data.
- Videos in lists may preview with no sound while you browse. Your Save data and Reduce motion choices turn that off.
Heads up
A video is a seller's own story of the item. It is not proof. Check the item in person before you pay.
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Related articles
Videos and data: Save data
Turn on Save data to see a picture and a play button instead of videos that play by themselves. It uses less data.
Follow a sellerFor buyers
Tap Follow on a seller's profile to see their new items first. You can follow up to 200 people and Shops.
How do I contact a seller?For buyers
Open the item and tap Chat. Your phone number and email stay hidden unless you choose to share them.
Why your video is "Checking", "Needs a change" or "Removed"For sellers
Each video shows a status. Checking means we are looking. Needs a change and Removed say why. Open My videos for the reason.
Still need help?
Write to the Zellany team. We answer by email.