Status | What it means Uploading | The video is still going up. Keep the app open. Checking | We are processing it and checking it. People cannot see it yet. Live | People can see it on your item and in Videos. Needs a change | We could not accept it as it is. The reason tells you what to fix. Didn't work | We could not use the file. Try another video from your phone's camera. Removed | Zellany took it down. The reason is in My videos. You can appeal.

Needs a change: read the reason, then record or pick a new video. The old one stays until the new one is accepted. Removed: read the reason. If you think we were wrong, open Help and appeal. Read the Community rules. Videos follow the same rules as items. Heads up: Videos showing children in unsafe ways, nudity, violence or weapons are removed. The rule on children is strict. See Child safety.

Videos and Studio

Why your video is "Checking", "Needs a change" or "Removed"

Each video shows a status. Checking means we are looking. Needs a change and Removed say why. Open My videos for the reason.

Updated Wed, Oct 21 2 min read For sellers

Every video has a status in My videos. Checking means we are looking at it. Needs a change and Removed come with a short reason. Open My videos to read it.

The statuses

Status	What it means
Uploading	The video is still going up. Keep the app open.
Checking	We are processing it and checking it. People cannot see it yet.
Live	People can see it on your item and in Videos.
Needs a change	We could not accept it as it is. The reason tells you what to fix.
Didn't work	We could not use the file. Try another video from your phone's camera.
Removed	Zellany took it down. The reason is in My videos. You can appeal.

Why a video waits for a person

After a video is processed, a person looks at it first when:

It is one of your first 3 videos.
Your account is less than 24 hours old.
Someone reported your account.
The caption has a link, a number or a flagged phrase.
The same file came from another account, or was removed before.

This is not a punishment. A check by our team takes longer than an automatic check, and we cannot promise a time.

What you will see

You get a note in the bell, and sometimes a push or an email, when a video is live, needs a change, or is removed. A video that is still being checked sends no note.

What to do

Needs a change: read the reason, then record or pick a new video. The old one stays until the new one is accepted.
Removed: read the reason. If you think we were wrong, open Help and appeal.
Read the Community rules. Videos follow the same rules as items.

Heads up

Videos showing children in unsafe ways, nudity, violence or weapons are removed. The rule on children is strict. See Child safety.

Was this helpful?

Add a short video (30 seconds)For sellers Add a short video of your item from the Add screen or from My items. It is currently 5 to 30 seconds long, with a short caption. Video not uploading or stuckFor sellers If a video will not upload, check your signal, the file and the limits. Uploads can continue if the signal drops. Why was my item removed or not posted?For sellers Items are refused or removed when they break the rules. Open My items to see the reason, then change it or appeal. Community rules Be real, no scams, nothing illegal, no fake goods, be kind, no spam, honest ratings, no adult content, keep details private.

Still need help?

Write to the Zellany team. We answer by email.