What Zellany staff can and cannot see

Staff do not read your chats for fun. They look at a chat only when there is a reason, such as a report, a safety check or a legal request. Your phone number, email and exact place are not shown to other people.

What other people see

• Your first name and the first letter of your last name.
• Your photo, your ratings and your items.
• Which checks you did, such as your email.
• Your area, such as the city.

They do not see your email, your phone number, your street, or your ID.

What staff see

• Reports. A report shows what was reported, why, and a few public numbers. It does not show a phone number, email, exact place or ID.
• Items and videos. Staff can see what is public. They look at an item or a video when it is checked or reported.
• Chats. Staff read a private chat only with a case: a report, a dispute or a legal request. We keep a record of every read.
• Helping you. When you ask for help, support can look at your account the way you see it. This needs a written reason. It ends after a short time and cannot change anything.

What staff never see

• Your password. We keep only a scrambled form of it.
• The code we email you. We ask no one for it.

What a push or an email never holds

Lock screens never show the item name, the chat or an amount. Emails never copy the words of a chat.

Photos

Chat photos are only given to the two people in the chat, through short-lived links.