Troubleshooting
Fixes for codes, sign-in, uploads, notifications and the app.
I did not get my code
Check spam and the address, wait a minute, then ask for a new code. Email codes work for 30 minutes. Text codes are not live.
I cannot sign in
Check your email and password, use Forgot password?, and look at the message on screen. It tells you what to do next.
The app is slow or crashes
Update the app, restart it, free some space and try Reduce motion and Save data. Clear the cache and sign in again if it persists.
Notifications are not coming
Allow notifications for Zellany in your phone settings, then check Settings in Zellany. The bell always shows everything.
Update the app
The Zellany app is in testing. On iPhone it comes through TestFlight, and you update it there. An Android app is not out yet.
Report a bug
Tell us what you did, what you expected and what happened. Add a screenshot and your device. Use Help in the app or write to us.
Still need help?
Write to the Zellany team. We answer by email.