Troubleshooting

I did not get my code Check spam and the address, wait a minute, then ask for a new code. Email codes work for 30 minutes. Text codes are not live. I cannot sign in Check your email and password, use Forgot password?, and look at the message on screen. It tells you what to do next. My photo or video will not uploadFor sellers Check your signal, the file type and the size. Photos can be JPEG, PNG, WebP or HEIC up to 8 MB. Try fewer files at once. My item is not showing in searchFor sellers Check that it is live and not being checked, ended or a draft. Then check your title, category and place. The app is slow or crashes Update the app, restart it, free some space and try Reduce motion and Save data. Clear the cache and sign in again if it persists. Notifications are not coming Allow notifications for Zellany in your phone settings, then check Settings in Zellany. The bell always shows everything. Update the app The Zellany app is in testing. On iPhone it comes through TestFlight, and you update it there. An Android app is not out yet. Report a bug Tell us what you did, what you expected and what happened. Add a screenshot and your device. Use Help in the app or write to us.